FAQs

Timings...

FAQs about opening hours and timings etc

Oaty and Joey's is open from 9am till 5.30pm every day. On 'Family Fridays' we will be open until 8pm for the whole family to enjoy our great tasting food in “Oaty’s Diner”

Oaty and Joey's is open on all bank holidays, except Christmas Day!

Oaty and Joey’s is a popular venue for corporate and charity evenings. In addition, we also have many customers who wish to hold exclusive use parties from 5.45pm till 7.45pm. We also deep clean the play frames and other areas to ensure that our customers can rely on Oaty and Joey’s being spotlessly clean.

You can stay as long as you wish on off peak days. On peak days due to our capacity restrictions, you may be limited to 2 hours in the main Play Barn. You will be informed if this applies on entry.

With such a popular venue we do not want to disappoint families by not being open. We endeavour to please most people, most of the time!

Party guests should arrive just 5 minutes before the party time when your party host can greet them. The birthday child and parent / guardian should arrive 15 minutes before the party time.

Please note: Children will be charged entry if they arrive any earlier.

Main Play Frame - Our giant play frame is suited for all children under 12 years of age. There are three separate zones, 'nought to walk', under 4 and 4 years and over.

“Ride on” indoor animals - These are best suited for 3 to 7 year olds.

Outdoor race track - Best suited for 3 to 12 year olds. Adults may also ride with small children.

Trampolines - For all ages over over 3. Great fun also for adults and brilliant for corporate event use. The trampoline sizes are separated by age.

Bowling Alley - Great family fun for all ages including adults; also ideal for corporate event use. 

Mini golf course - Terrific fun for all ages including Adults; also ideal for corporate event use

Pottery painting studio - Great family fun and popular with all ages including adults; also ideal for corporate event use

Make a bear - Popular with children of all ages, and their parents/ grandparents. (Plush is CE labelled as unsuitable for under 3 years of age).

Outdoor play zone - Great family fun, and popular with all ages including adults; ideal for corporate event use. Coin operated air hockey, 'against the clock' basket ball, pool tables for older children and adults. Aqua blaster, diggers and remote control cars for  the younger family members.

Parents/guardians must supervise their children at all times. Please inform your older children of the basic rules of play to ensure a safe visit for all. Please pay specific attention to ensure older children do not play in the area designated for younger children and “nought to walk” areas. These are clearly labelled. Our staff are around to help make your visit enjoyable and to assist in any way they can.

In line with the local Environmental Health Officers (EHO) and our public liability insurance, adults are not permitted to leave the centre whilst their children are playing. One adult (per family group), who is 18 years or over must be present in the play barn at all times.

Yes! Our rules of play are clearly displayed in the play barn.

Because we want your children to enjoy their experience at
Oaty and Joey’s, we will not tolerate abuse, anti-social or inappropriate behaviour or bad language at any time from adults or children. Our number one priority is to ensure the safety of all children.

We do not allow any food or drink which is not purchased from us to be consumed in the premises. We have an extensive menu covering a wide range of tastes for both adults and children of all ages, including healthy options. The profit from our food sales, enables us to offer lower entrance prices than most other soft play centres of this size. The only exception would be for baby food or special dietary needs due to medical reasons. 

You may take photos of your children provided that you ensure only your children are in the photo. Video is not permitted except in your own private party room with the consent of the parents of other children.

Rules & Responsibilities

We want all children and adults to enjoy their experience at Oaty and Joey’s so please look out for the rules of play. Our number one priority is to ensure the safety of all children.

Parties

General FAQs about parties at Oarty & Joey's

Your party host will greet all your party guests and make sure that the Birthday child feels extra special.

They will also make announcements, play birthday music,  serve your food, cut your cake if required and generally ensure the smooth running of your party so that your expectations are surpassed.

Please notify us of final numbers at least 72 hours prior to the party taking place. We also ask that you pay the balance of the party booking 48 hrs prior to the event

Unfortunately, once you have confirmed your party numbers, we cannot offer refunds.

We will always endeavour to meet your requirements, however, our busy kitchens handle a wide range of foods with many ingredients containing allergens. If your child has a severe allergy, please email us prior to booking in order for us to assess and discuss the situation with you.

Our adult snacking platter selections are very popular as a treat for your adult guests. Please see adult extras in the party booking section.

For logistical reasons all of our daytime parties are of 2 hours duration. One way of extending your party is to enjoy our open-barn facilities after your indoor party is over. It’s a great ending to any party. We have trampolines, race track, coin operated rides and games on offer. You may also wish to round off the day with a game of mini golf.
Exclusive use parties sometimes can be extended by 30 minute segments at a pro rata rate of the 2 hour base charge. Please phone for availability if you are interested in this. 

Due to risk of injuries we do not allow Piñatas to be brought into the play barn. We do offer a safer, fun equivalent called a “Goodie Gusher”, please see party optional extras for details. 

Yes provided of course that it is appropriate for children. Each party room has its own music system. Only your party host is permitted to operate this equipment and only at suitable times during your party.


This may be possible if what they offer is appropriate and safe. They would have to provide us with their CRB and Insurance at least 7 days prior to the party. If you are considering this, it must be fully agreed and approved in writing by us at least 2 weeks before your party. 

We offer a great selection of both helium and air filled balloons at competitive prices. If however we cannot supply to your requirements you may bring your own balloons. All balloons must be pre- filled with helium before arrival. We are not able to inflate your balloons.
Remember also that helium is often far more expensive than the balloon itself.

The pottery prices include glazing and firing in our kiln and this is done once a week and in itself can take over 24 hours. 

Yes, but only after 5 pm! You may have exclusive use of 3 at any other time, See party optional extras for further details.

Party logistics

FAQs about the logistics of parties at Oaty & Joey's

Costs & Extras

FAQs about admission charges and discounts at Oaty & Joey's

OFF PEAK (weekdays term time)

Under 12 months - £1.50
12 - 24 months - £3.50
2 - 4 years - £4.95
4 to 11 years - £5.95

Child Minders (per child, term time only) - £2.50
After School 'Meal Deal' (includes childs meal and drink) - £8.95

PEAK TIMES (weekends and all bank / school holidays)

Under 12 months - £1.50
12 to 24 months - £4.50
2 to 4 years - £5.95
4 to 11 years - £6.95

*Only adults over 18 assisting children are allowed on play frames.

We certainly do offer varying discounts for groups depending upon their size and requirements. Please phone us on 01481 xxxxx to discuss.

There is a selection of optional extras that you can add either via the booking system or via phone including deluxe party bags, an appearance from our mascot, Oaty and food for the adults. For any other changes please contact us and we will do our best to help!

You can print off free invites and thank you notes from our website after you have confirmed your booking by paying the deposit.

There is a £75 non refundable deposit due at checkout with all bookings but you may pay the balance of your order at a later date. However, we ask that you pay this no later than 48 hours prior to your party to ensure your booking. Any additional charges may be paid for on the day.

Yes! There's plenty of FREE parking available!

Yes! You may hire Oaty and Joey’s for private events including corporate evenings and charity events. 

We do not however permit hen or stag parties or inappropriate adult events. 

Yes, the building is wheelchair friendly, plus there's a lift to access the upper floor. 

All belongings left at the Oaty and Joey’s are kept for 1 month after which time they may be disposed of if the owner cannot be traced.

Ideal clothes are long sleeved tops and trousers and for hygiene and safety reasons socks must be worn at all times by both adults and children. If you forget your socks, don’t worry as we sell disposable socks at £1 pair to suit all ages.

Our policies and procedures can be seen here

General

General FAQs about Oaty & Joey's